*Privacy Policy*
*1. Introduction*
The NATIONAL ENERGY CORPORATION OF SOMALIA (“NECSOM”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Customer Mobile App. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
*2. Information We Collect*
*a. Personal Information:*
When you register for and use our app, we may collect personal information such as your name, username, password, email address, phone number, and billing information.
*b. Usage Data:*
We may collect information about how you access and use the app, including your IP address, device type, operating system, and other diagnostic data.
*3. How We Use Your Information*
We use the information we collect for the following purposes:
– *Account Management:* To manage your account and provide you with access to the app’s features, such as logging in, viewing statements, and paying bills.
– *Service Delivery:* To process and manage your transactions, including paying bills and viewing your current and past bills.
– *Customer Support:* To respond to your inquiries, troubleshoot issues, and improve our services.
– *Security:* To maintain the security and integrity of our systems, prevent unauthorized access, and protect against fraud.
*4. How We Share Your Information*
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following situations:
– *Service Providers:* We may share your information with trusted third-party service providers who assist us in operating the app, processing payments, or providing customer support.
– *Legal Requirements:* We may disclose your information if required to do so by law or in response to valid requests by public authorities.
*5. Data Security*
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee its absolute security.
*6. Data Retention*
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
*7. Your Rights*
You have the right to access, correct, or delete your personal information held by us. If you wish to exercise any of these rights, please contact us at info@necsom.com.
*8. Changes to This Privacy Policy*
We may update this Privacy Policy from time to time. Any changes will be posted within the app, and we will notify you of any significant changes. Your continued use of the app after the changes become effective indicates your acceptance of the revised policy.
*9. Contact Us*
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:info@necsom.com.